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Try "group buy" · "refund" · "outcome fund" · "delete account"
Top questions

The things people ask most.

Twelve questions that cover ~70% of support tickets. If yours isn't here, search above or contact us below.

How does a group buy actually work? +
A group buy lets multiple people contribute toward one item. You set a goal (the item's price), invite contributors via link or directly from your address book, and each person chips in any amount. When the goal is hit, we charge each contributor their pledged share, place the order with the seller, and send a receipt to everyone. The recipient gets a thank-you wall to address all contributors at once. Read the full flow →
What's an outcome fund and how is it different from GoFundMe? +
An outcome fund ties money to a verifiable outcome — like a medical bill paid directly to the hospital, or tuition paid to the university. Contributions are held in escrow, then released only when the outcome is verified (we contact the payee directly). Unlike GoFundMe, the recipient never sees the money — it goes straight to the verified payee. This protects contributors from misuse and gives recipients a more dignified ask.
Which currencies do you support? +
We charge contributors in their local currency (auto-detected from card BIN or selected manually). Currently supported: USD, EUR, GBP, JPY, CAD, AUD, NZD, CHF, SEK, NOK, DKK, SGD, HKD, BRL, MXN, INR, ZAR, AED. FX is handled by our processor at mid-market + 0.6% margin (shown transparently before checkout). Recipient payouts are in the recipient's account currency.
Is Gish available in my country? +
Gish is available worldwide except where local financial regulation prohibits cross-border consumer payment platforms (currently: Iran, North Korea, Cuba, Syria, Crimea). Cause campaigns and outcome funds with verified payees in those regions are restricted. Contact us if you're unsure about your specific situation.
How do refunds work? +
For solo gifts: refund within 30 days if the item hasn't been delivered. For group buys: refund anytime before the goal is hit; after the order is placed, refunds depend on the seller's return policy. For outcome funds: refunds within 7 days of contribution if the goal hasn't been met. Patron tier subscriptions can be cancelled anytime — your last charge isn't refunded but you keep access until the period ends.
How do you verify outcome-fund payees? +
For medical: we contact the hospital's billing department directly. For tuition: we contact the registrar's office. For housing: we contact the landlord or letting agency. For non-profits: we verify against IRS 990 (US) or equivalent national registries (UK Charity Commission, etc.). Verification typically takes 24–72 hours. We never release funds before verification is complete.
What does "" mean in the footer? +
Gish is the intelligence and identity layer that powers Gish and our six sister brands (Misd, Chowy, Localise, Globalise + LocoFlow, GlobaFlow). One Gish account works across all of them. Verification, fraud detection, and trust scores are shared so you don't have to prove yourself twice. Gish, Inc. is the parent company.
Are wishlists public or private by default? +
Public by default. New wishes and new lists are visible to friends and the Explore feed the moment you create them — that's the whole point of a wishlist. Three visibility levels, switchable per wish or per list at any time: Public (default — anyone can see, gift, or chip in), Shared (only people you've named), Private (only you — never indexed, never in search, never in Explore). Change the global default in Settings > Privacy > "Default to private" if you'd rather start everything hidden.
Can I export my data or delete my account? +
Yes to both, instantly. Settings > Privacy > Export your data — you'll get a JSON archive of everything within minutes. Settings > Account > Delete — your account is deleted immediately; financial records are retained for 7 years per regulatory requirements but anonymised. We respect GDPR (EU/UK), CCPA (California), LGPD (Brazil), and equivalent regulations worldwide.
How do outbound product links work? +
Some links earn Gish a small commission from the retailer. Those wishes carry an "AFFILIATE" badge on the card and on every receipt. Search results and recommendations are never re-ranked by commission. Full details on the Affiliate disclosure page.
Do you support businesses and corporate gifting? +
Yes — see For Businesses. We offer a B2B surface with bulk gifting, tax-receipt automation, and a corporate dashboard. Business pricing is $99/mo + $5 per employee (5 seats included).
Can I order branded swag, welcome kits, or conference giveaways through Gish? +
Yes — Swag & promo · by Inkgility lives inside Gish Business (Chapter IX of For Businesses). Branded apparel, drinkware (Miir, Klean Kanteen, Yeti), bags, stationery (Field Notes, Moleskine, Blackwing), tech, curated new-hire welcome kits, customer thank-yous, and event signage (banners, tablecloths, lanyards). Open per-item pricing — every line shows blank cost, imprint cost, and shipping. Quantity tiers at 12 / 24 / 50 / 100 / 250 / 500 / 1000+. Sample kit is $99 (refunded on first 50+ unit order). Business tier gets a −10% bundled discount and free design service above 50 units. Recipient-direct fulfillment supported — upload a CSV of names + addresses and Inkgility ships individually with a personalized note card. Sustainability ledger (materials, factory, kg CO₂e per unit, end-of-life) on every item.
Is there a Gish app? +
Native iOS and Android apps are coming soon — the code is shipped and store assets are ready, but neither app has been submitted to the App Store or Play Store yet. Join the mobile waitlist and we'll notify you at launch. Mac and Windows desktop apps are also coming soon. Browser extensions for Firefox and Chrome are live; Safari is in review; Edge is coming soon. The web app is also installable as a PWA on any device.
How does Gift Insurance work, and is it required? +
Gift Insurance is opt-in only, never auto-added. Backed by a licensed insurance partner (carrier disclosed at checkout once partnership is finalised). Flat 1% premium of the gift's value. Floor is $50 — gifts below that aren't eligible. Covers in-transit damage, lost shipment, wrong item shipped, and porch piracy. Photo + video evidence required. The recipient initiates the claim (they hold the evidence). Most claims clear in 5 business days; complex ones can take up to 21. Auto-reorder is the primary outcome; cash to the recipient is the fallback. Full policy details on the Gift Insurance page.
What is Mutual Aid, and how is governance handled? +
A Mutual Aid pool lets 5–500 people pre-fund a shared treasury and disburse to members in crisis. The platform sets the rules so groups don't have to write bylaws: 50% quorum, 48-hour vote window, KYC required at $200, 30-day dispute window. Funds are held in a regulated FBO ("for benefit of") account (FDIC-insured up to $250k per pool). Moderators can't override a vote; alternates and category buckets become available at larger pool sizes. Read the full governance contract on the Mutual Aid page.
How do you decide which payees can receive funds? +
Three stages, always disclosed before any contribution. Stage 1 (instant, automated): EIN/registry match, sanctions screen, bank-name match, address resolution. Stage 2 (KYB human-reviewed inside 24 business hours): a Gish team member calls or emails the entity directly, confirms beneficial owners, cross-references sample bills. Stage 3 (reputation graph): earned after 3+ successful disbursements with zero substantiated disputes — unlocks same-day disbursement and higher caps. Stage badges appear on every contribution screen, every receipt, and every outcome-fund detail page. Full breakdown on the Payee verification page.
What's the difference between Plus and Patron tiers? +
Free is the actual product — unlimited active wishes, all six ways to give (gift, group-buy, outcome-fund, patron, cause, mutual aid), 3 themes, 3 AI gift-advisor calls/mo. Plus ($4.99/mo) unlocks all 50 themes, custom domain, ad-free feed, and 25 AI calls/mo. Pro ($29/mo (Programs Creator tier)) adds white-label profile (no Gish branding), patron tiles, year-end tax PDFs, and 250 AI calls/mo. Business ($99/mo + $5/employee) adds team workspaces, bulk gifting, SSO, brand storefront access, and 250 AI calls per seat. Creators with 10,000+ followers get Pro free — auto-unlocks affiliate rev share, creator dashboard, brand-partnership matchmaking. There is no separate "Creator" paid tier.
Talk to a human

Three ways to reach us.

All staffed by humans, all multilingual, all responding within posted SLAs. We don't do chatbots that pretend to be people.

Live chat
04:00–24:00 UTC · 18 languages

Inside the app: settings → help → start a chat. First response within 4 minutes during open hours, never longer than 4 hours overnight.

Open chat →
Email support
24/7 · <4 hr avg response

Best for account questions that need a paper trail, refund requests, billing disputes. We respond in your language wherever possible.

hello@gishme.com
Urgent line
24/7 · <30 min response

For account compromise, fraud reports, urgent payout issues. Automated triage routes to the on-call ops engineer within 30 minutes.

urgent@gishme.com
Multilingual support

Help in your language.

Eighteen languages with native-speaker support agents. The app interface localises automatically. Help articles are translated and reviewed by native editors.

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