Refund
policy.
We want every transaction on Gish to feel fair. Here's how refunds work for different types of purchases.
Standard purchases.
Items purchased through Gish smart routing follow the retailer's return policy, plus our own protections.
Retailer Returns
Items ship directly from retailers. Their return policy applies. We help coordinate if needed.
Buyer Protection
If an item arrives damaged or doesn't match the listing, we'll help you get a full refund.
30-Day Window
Report issues within 30 days of delivery. We process refunds within 5-7 business days.
Group buy refunds.
Group buys have special rules since multiple people contribute to a single purchase.
Before Purchase
Contributors can withdraw their contribution anytime before the group buy completes.
After Purchase
If the item needs to be returned, all contributors receive a proportional refund.
Expired Groups
If a group buy doesn't reach its goal, all contributions are automatically refunded in full.
Gift cards & causes.
Special refund rules for gift cards and charitable contributions.
Gift Cards
Unredeemed gift cards can be refunded within 90 days. Partially used cards are non-refundable.
Cause Contributions
Donations to causes are generally non-refundable, except in cases of fraud or unauthorized charges.
Need Help?
Contact support@gishme.com for any refund questions. We'll work with you to find a fair solution.