How we true up
tax + shipping.
When you let Gish ship a gift through Concierge, we charge you an estimate up front. Once the retailer's actual charge lands, here is exactly what happens to the difference — refund, auto-charge, or ask.
Estimate at checkout.
Your concierge total is item + estimated tax + estimated shipping + Service & Processing Fee. The fee is disclosed in dollars at checkout, never as a hidden percentage.
Tax via Stripe Tax
Calculated using your recipient's stored shipping address so it matches what the retailer would charge.
Retailer-policy shipping
Williams Sonoma free over $99, Amazon Prime free, Target free over $35 — we keep an up-to-date table.
$4.99 flat fallback
If we have no retailer policy on file, we charge a flat shipping estimate and reconcile later.
Actual cost less than estimate.
We refund the difference to your original payment method within 1 business day. You will get an email noting the refund amount.
Auto-refund
No form to fill out, no ticket to file. The difference lands back on the card you used.
Auto-refundEmail receipt
You get an itemized email so you can match it against your statement.
Actual cost over, up to +20%.
We charge the difference to your original payment method. You consented to this auto-charge window at checkout. You will get an email itemizing the additional charge.
Auto-charge
Only triggered inside the +20% window you agreed to. No surprise charges outside that window.
Auto-chargeItemized email
Every line — item, tax delta, shipping delta — broken out so you can see what changed.
Actual cost over +20%.
We do not move money. We email you with the actual cost, the difference, and a one-click approve or decline. If you decline, we refund what you paid and cancel the order with the retailer.
Approval required
No card movement until you say yes. Your default position is your money stays put.
Approval requiredDecline = refund + cancel
If you say no, the order is cancelled with the retailer and your original payment is refunded.
What Gish covers.
Gish covers nothing in the reconciliation. Every cent of tax and shipping is yours either way — we are not subsidizing or marking up the line. The only fee Gish keeps is the Service & Processing Fee disclosed at checkout.
No subsidy
We do not eat tax or shipping deltas on your behalf. The number that lands is the retailer's number.
No markup
We do not pad the estimate to pocket the spread. Tax + shipping are passed through at cost.
One fee, disclosed
The Service & Processing Fee — shown in dollars at checkout — is the only amount Gish keeps.
Talk to a human.
Reply to any Concierge email or write us at support@gishme.com. We answer within one business day.
Last updated · Sprint 44